Shipping & Returns

Shipping

DesiMart is a marketplace of independent sellers — each seller ships their own orders and sets their own shipping cost for each listing. Where a listing has a shipping charge, it's shown on the product page next to the price, added as its own line item at checkout, and shown on your order confirmation. Listings with no shipping charge shown are shipped free.

Delivery times and carriers vary by seller. Once a seller marks your order as shipped, a tracking number (if provided) appears on your order detail page and in your notifications — you can find it any time under Orders in your account.

Cancellations

If a seller is unable to fulfill your order before it ships, they can cancel it and you'll be refunded in full to your original payment method automatically — you'll get a notification and an email when this happens. Refunds typically appear on your statement within a few business days.

Returns

Because every seller manages their own inventory and fulfillment, return eligibility and any return shipping costs are set by the individual seller. If you'd like to return or exchange an item, message the seller directly from the product or order page to arrange it before sending anything back.

If a seller is unresponsive or you believe an order wasn't as described, contact us and we'll help mediate.

Questions

Reach out through a listing's “Message seller” button for order-specific questions, or contact DesiMart support for anything else.